Refund policy

Last updated: 5 October 2026

We want you to be happy with your film. This is how refunds work.

Before you pay

Nothing is charged until we have confirmed that your page can make a good film. If it cannot, we tell you and you pay nothing.

After you pay, before we start

If you change your mind after paying but before we start work, tell us through our contact page and we will refund you in full.

After we start, before delivery

If you are a consumer in the UK or the European Union, you can cancel within 14 days of paying. Because each film is made to your instructions, if you cancel after we have started work we may keep a proportionate amount for the work already done, and refund the rest. Once your film has been delivered, the right to cancel ends, as you confirmed at checkout.

If something is wrong

• The film is faulty (for example a file will not play): we will replace it, and if we cannot, refund you in full.
• The film does not match what we promised (for example it contains a claim that is not on your page): we will put it right, and if we cannot, refund you in full.
• We deliver late: if we cannot deliver within 30 days of payment, you may cancel for a full refund.

Changes to your film

Launch pack includes one round of changes and Studio two. These cover the order of the wording, pacing, the voice and the music. A matter of taste is not a fault, but please tell us what is not working and we will do our best to put it right within your package.

How refunds are paid

Refunds go back to the card or account you paid with, normally within 14 days of our agreeing them. How quickly the money appears depends on your bank.

Your statutory rights

This policy does not affect your legal rights as a consumer.

Contact

Send us a message through our contact page.